You may return all non-consumable, unopened items within 15 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If you receive a product from Aroma vapor that is damaged or faulty, please use the ‘Contact Us’ page to advise us.
Atomisers, clearomisers and cartomisers are deemed as a consumable item, they have a lifespan of between 10-60 days dependant on the E-liquid & device used.
Atomisers, clearomisers and cartomisers come with a ‘Dead on Arrival’ warranty and you must contact us within 24 hours of receipt if defective.
All products that have been damaged by the user are not covered.
E-liquid is deemed as a consumable item, once opened it cannot be returned. If you are unsure about which flavour you may like, please buy small quantities initially.
All returns must be accompanied by a note containing the original order number
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).